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Privacy Policy

1. Introduction

This Privacy and Cookie Policy applies between you, the user of our website, and Pith and Stem Ltd, the data controller.

We take your privacy seriously. This policy explains how we collect, use, and protect your data when you visit our website, use our services, or interact with us through other platforms.

Please read it carefully. By using our website or giving us your personal data, you agree to this policy.

2. Who we are

Pith and Stem Ltd
Unit 8, Rawmec Business Park,
Plumpton Road, Hoddesdon,
EN11 0EE, United Kingdom
Email: admin@staging.pithandstem.uk

We are the data controller for the purposes of data protection law.

3. What data we collect

We may collect and process the following personal data:

  • Your name
  • Email address and phone number
  • Location, address and delivery details
  • Payment details (via secure providers)
  • Your IP address and browsing activity
  • Order history and preferences
  • Communications you send to us
  • Any other information you provide through forms, purchases or enquiries

We also collect data through cookies (see section 10).

4. How we collect your data

We collect data:

  • When you visit or browse our website
  • When you place an order
  • When you contact us (email, phone, social media, etc.)
  • When you sign up for our emails or interact with our marketing
  • Through cookies and similar technology
  • From third parties such as Meta, Google, and affiliates

5. Why we use your data

We use your data to:

  • Show you relevant products and offers
  • Process and deliver your orders
  • Respond to your questions
  • Manage our relationship with you
  • Run promotions or affiliate offers
  • Analyse how our website is used
  • Comply with legal obligations

We may send you marketing emails if you’ve opted in. You can opt out at any time by clicking the ‘unsubscribe’ link located at the bottom of each marketing email.

6. Who we share your data with

We may share your data with trusted third parties to help run our business and deliver your orders. These include:

  • Meta – for advertising and analytics
  • Google – for advertising and analytics
  • Social media – if you interact with us and analytics
  • DHL – our delivery partner
  • Our internal CRM system – to manage customer records
  • Payment providers – to securely process payments
  • Webgains – for affiliate marketing tracking

We only share what is necessary and always in line with data protection law. Processing by us happens in the UK. Some data is shared internationally for fulfilment of global orders, and where the companies we work with are based outside of the UK. We only share data with trusted third parties to fulfil marketing and business needs.

7. How we protect your data

We use secure systems to store and protect your data.

  • Our website uses SSL encryption.
  • Payment data is processed by secure gateways.
  • Access is limited to authorised staff.
  • We review and update our security regularly.

8. How long we keep your data

We keep your data only as long as needed:

  • For the purposes listed above
  • To comply with laws or accounting requirements
  • We retain your data for ten years – kept as customer records to further support you should you contact us.

Some information may be stored in backups for legal or technical reasons.

9. Your rights

You have the right to:

  • Request access to the data we hold about you
  • Ask us to correct or delete your data
  • Object to how we use your data
  • Withdraw your consent to marketing
  • Contact the Information Commissioner’s Office (ICO)

To use any of these rights, email us at: info@staging.pithandstem.uk

10. Cookies

We use cookies to improve your experience, personalise content, and analyse traffic.

Cookies are small files stored on your device. They help us remember your preferences and understand how people use our website.

You can control cookies through your browser settings. Please note some features may not work properly without them.

Types of cookies we use:

Cookie IdDomainDurationDescriptionScript URL pattern
CLIDwww.clarity.ms1 yearMicrosoft Clarity set this cookie to store information about how visitors interact with the website.clarity.ms
_gastaging.pithandstem.uk1 year 1 month 4 daysGoogle Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report.google-analytics.com|googletagmanager.com/gtag/js
_gidstaging.pithandstem.uk1 dayGoogle Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance.google-analytics.com|googletagmanager.com/gtag/js
_ga_*staging.pithandstem.uk1 year 1 month 4 daysGoogle Analytics sets this cookie to store and count page views.google-analytics.com|googletagmanager.com/gtag/js
sbjs_migrationsstaging.pithandstem.uksessionSourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies.sourcebuster.min.js
sbjs_current_addstaging.pithandstem.uksessionSourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies.sourcebuster.min.js
sbjs_first_addstaging.pithandstem.uksessionSourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies.sourcebuster.min.js
sbjs_currentstaging.pithandstem.uksessionSourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies.sourcebuster.min.js
sbjs_firststaging.pithandstem.uksessionSourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies.sourcebuster.min.js
sbjs_udatastaging.pithandstem.uksessionSourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies.sourcebuster.min.js
sbjs_sessionstaging.pithandstem.uk1 hourSourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies.sourcebuster.min.js
_clckstaging.pithandstem.uk1 yearMicrosoft Clarity sets this cookie to retain the browser's Clarity User ID and settings exclusive to that website.clarity.ms
_gcl_austaging.pithandstem.uk3 monthsGoogle Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services.googletagmanager.com
pys_session_limitstaging.pithandstem.uk1 hourPixelYourSite plugin sets this cookie to manage the analytical services.wp-content/plugins/pixelyoursite
pys_start_sessionstaging.pithandstem.uksessionPixelYourSite plugin sets this cookie to manage the analytical services.wp-content/plugins/pixelyoursite
pys_first_visitstaging.pithandstem.uk7 daysPixelYourSite plugin sets this cookie to manage the analytical services.wp-content/plugins/pixelyoursite
pysTrafficSourcestaging.pithandstem.uk7 daysPixelYourSite plugin sets this cookie to manage the analytical services.wp-content/plugins/pixelyoursite
pys_landing_pagestaging.pithandstem.uk7 daysPixelYourSite plugin sets this cookie to manages the analytical services.wp-content/plugins/pixelyoursite
last_pysTrafficSourcestaging.pithandstem.uk7 daysPixelYourSite plugin sets this cookie to manage the analytical services.wp-content/plugins/pixelyoursite
last_pys_landing_pagestaging.pithandstem.uk7 daysPixelYourSite plugin sets this cookie to manages the analytical services.wp-content/plugins/pixelyoursite
_fbpstaging.pithandstem.uk7 daysFacebook sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website.facebook.net
_clskstaging.pithandstem.uk1 dayMicrosoft Clarity sets this cookie to store and consolidate a user's pageviews into a single session recording.clarity.ms
SM.c.clarity.mssessionMicrosoft Clarity cookie set this cookie for synchronising the MUID across Microsoft domains.clarity.ms
MR.c.bing.com7 daysThis cookie, set by Bing, is used to collect user information for analytics purposes.bing.com
vuidvimeo.com1 year 1 month 4 daysVimeo installs this cookie to collect tracking information by setting a unique ID to embed videos on the website.vimeo.com
_gatstaging.pithandstem.uk1 minuteGoogle Universal Analytics sets this cookie to restrain request rate and thus limit data collection on high-traffic sites.google-analytics.com|googletagmanager.com/gtag/js
SRM_B.c.bing.com1 year 24 daysUsed by Microsoft Advertising as a unique ID for visitors.bing.com
MUID.clarity.ms1 year 24 daysBing sets this cookie to recognise unique web browsers visiting Microsoft sites.bing.com
ANONCHK.c.clarity.ms10 minutesThe ANONCHK cookie, set by Bing, is used to store a user's session ID and verify ads' clicks on the Bing search engine.bing.com
test_cookiedoubleclick.net15 minutesdoubleclick.net sets this cookie to determine if the user's browser supports cookies.doubleclick.net
IDEdoubleclick.net1 year 24 daysGoogle DoubleClick IDE cookies store information about how the user uses the website to present them with relevant ads according to the user profile.doubleclick.net
NIDgoogle.com6 monthsGoogle sets the cookie for advertising purposes; to limit the number of times the user sees an ad, to unwanted mute ads, and to measure the effectiveness of ads.google.com
YSCyoutube.comsessionYoutube sets this cookie to track the views of embedded videos on Youtube pages.youtube.com
VISITOR_INFO1_LIVEyoutube.com6 monthsYouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface.youtube.com
VISITOR_PRIVACY_METADATAyoutube.com6 monthsYouTube sets this cookie to store the user's cookie consent state for the current domain.youtube.com
yt.innertube::nextIdyoutube.comNever ExpiresYouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.youtube.com
yt.innertube::requestsyoutube.comNever ExpiresYouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.youtube.com

 

11. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page. Please check back regularly.

12. Contact us

If you have questions about this policy or your data, contact us at:
info@staging.pithandstem.uk

Copyright © 2025 Pith & Stem.
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